Yes, we can! … or cannot – a guide for those working in Support-Teams

Working in a support-team is great!

In the front line, you get to help people understand and better use the software they bought. Behind the scenes you get to help improving it. We all love the software our company is implementing after all, aren’t we? What? You don’t? Oh, in this case , maybe you should consider changing companies 😉

When it comes to our communication to the users, we have to be clear of what we can and what we cannot do.

Can’ts